Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a standard return, your item should be in the same condition that you received it, unused, with any original tags and packaging where possible. You’ll also need your receipt or proof of purchase. This does not affect your statutory rights.

To start a return, please contact us at boughazouali24@gmail.com. If your return is accepted, we will provide instructions on where and how to send your item. Items returned without first requesting a return may not be accepted.

You can contact us with any return questions at boughazouali24@gmail.com.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged or you receive the wrong item. We will assess the issue and work to put it right.

Exceptions / non-returnable items

Certain items may not be eligible for return, including personalised or custom-made products and other items that cannot legally or reasonably be returned.

Please contact us if you have questions about whether a particular item can be returned.

Nothing in this policy affects your statutory rights where goods are faulty, damaged, unsafe or not as described.

Exchanges

The quickest way to receive a different item is to return the item you have in accordance with this policy and, once your return has been accepted, place a separate order for the new item.

UK & European Union 14-day cooling-off period

If your order is being delivered to the UK or European Union, you may have the right to cancel your order within 14 days of receiving it without giving a reason.

Please contact us within this period if you wish to exercise your cancellation rights. Your statutory rights are not affected.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. We aim to process approved refunds promptly. Please remember that your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at boughazouali24@gmail.com.