Terms of service

OVERVIEW

Welcome to Cute Plush. These Terms of Service govern your use of our website and your purchases from Cute Plush.

Throughout these Terms, “we”, “us” and “our” refer to Cute Plush, operated by a sole trader in the United Kingdom.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services to you.

By accessing our website or purchasing from us, you agree to these Terms of Service. Nothing in these Terms affects your statutory rights as a consumer.

1. OUR PRODUCTS

We aim to display and describe our products as accurately as possible. However, colours and appearance may vary slightly depending on your device or screen settings.

Product availability may change without notice. We may discontinue products or limit quantities where reasonably necessary.

2. ORDERS

When you place an order, you are making an offer to purchase the products in your basket.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or listing error, payment cannot be authorised, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, you will receive an appropriate refund.

Please check your order information carefully before submitting your order.

3. PRICES AND PAYMENT

Prices are displayed on our website in the currency shown at checkout.

Any applicable delivery charges will be displayed before you complete your purchase.

We may change our prices at any time, but changes will not affect orders that have already been accepted.

Payment must be successfully authorised before an order can be processed.

4. SHIPPING AND DELIVERY

We aim to provide estimated delivery times on our website or during checkout.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

If there is a significant delay with your order, please contact us at boughazouali24@gmail.com.

Your statutory rights regarding delivery are not affected by these Terms.

5. RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy.

UK consumers may have statutory rights to cancel certain online purchases within 14 days of receiving their goods. Additional rights may apply where an item is faulty, damaged or not as described.

Nothing in these Terms or our Return and Refund Policy affects your statutory consumer rights.

6. PRODUCT SAFETY

Products should only be used for their intended purpose and in accordance with any instructions, age recommendations, warnings or safety information supplied with the product.

Where a product is intended for children, customers should pay particular attention to applicable age recommendations and safety warnings.

Please contact us promptly if you believe a product you received has a safety issue.

7. INTELLECTUAL PROPERTY

The content of the Cute Plush website, including our own branding, text, graphics and website design, may be protected by intellectual property laws.

Third-party trademarks, product names, images and other intellectual property remain the property of their respective owners.

You may not reproduce or commercially exploit content owned by Cute Plush without permission.

8. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use services provided by third parties, including Shopify and payment or delivery providers.

Third-party services may be subject to their own terms and privacy policies.

Cute Plush is powered by Shopify. Purchases made from Cute Plush are transactions between you and Cute Plush and not between you and Shopify.

9. PRIVACY

We process personal information in accordance with our Privacy Policy.

Shopify and other service providers may also process information where necessary to provide our online store, payments and related services.

10. WEBSITE USE

You must not use our website:

for unlawful or fraudulent purposes;
to transmit viruses, malware or other harmful code;
to interfere with the security or operation of the website;
to infringe the rights of another person; or
to provide deliberately false or misleading information.

We may restrict access where we reasonably believe our website is being misused.

11. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under UK consumer law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

Your statutory rights are not affected.